Do you know how to choose a home-improvement contractor? Or a long-distance telephone plan? Or what to do if you’re stuck with a bad car or a leaky dishwasher?
The 2013 Consumer Action Handbook, is a great resource. It tells you how to be a smart consumer, plus where and how to complain if you hit trouble. You can find consumer contacts for hundreds of companies. There’s even a sample complaint letter.
You can order multiple copies — for free — or download the entire handbook (or just sections you are interested in) by going to http://www.usa.gov/consumer-action-handbook/order-form.shtml. Another plus — the web version is updated constantly.