What Not to Say to Insurers

The last time you had a fender-bender did the words “I’m sorry” slip out of your mouth? Big mistake, even if you were. That phrase – which might imply that you were at fault – could put your claim at risk. Stick to the facts and talk to your own insurance company about what you should say to the other driver’s insurer. Here are four words to avoid that raise a red flag when speaking with insurance companies, according to Insure.com.

•“Flood.” Insurers specifically define this as water from a nearby lake, stream, river or other body of water. Flood damage is not covered under standard homeowners insurance so don’t use the word if a pipe broke and your basement has water in it, which may be covered.

•“Experimental.” Health insurance companies don’t tend to cover procedures in this category. You want to convey the fact that the treatment is proven and medically necessary.

•“Whiplash.” Don’t speculate about this injury until you’ve had a diagnosis. It’s a word that shouts “fraud” to many insurance companies.

•“In my opinion.” Insurance adjusters may try to get you to speculate about the cause of an accident (Driving too fast? Following too close?) Keep your opinions to yourself, or you may have to eat your words later.

About the Author

Brandon Lau grew up in Kailua and currently resides in Honolulu with his wife Andee and children Caylah, Elijah, and David. His eighteen years in real estate led him to become a Partner at ChaneyBrooks Choice Advisors. Over the past 10 years he has developed the team and systems that has created a high level of service and value for his clients.

What differentiates Brandon and his team is his consultative approach to real estate. He advises clients with relevant data and expert insight to help them make the best choices in real estate. Good choices in planning for long term dispositions, negotiating for the best price or knowing when not to pursue an investment are ways his consultative services will give you an advantage in the marketplace. His bottom line is providing service with the utmost integrity and expertise.